How to Request an HD Photo:

Currently, HD image request is only supported on Gen 1 Reveals with the firmware ending in B506, Reveal X, XB, and SK models. 

There are several reasons an HD image will not send to your app from the Reveal X  including: signal failure at the time of send, low battery, too slow of an SD card ( Sandisk or Lexar, full size (not microSD w/ adapter) Class 10, U3, 16-32GB), failed payment, or the picture has been erased off of the SD card and is no longer available.

When you request an HD image, if you have your "Settings check" set to daily, your HD images that are successfully sent will show up in your HD gallery at the time of camera check-in. 

Only HD images that are successfully sent will count against the 50 pictures that you paid for.

Please follow the link below to watch an information video about HD download: 

https://www.youtube.com/watch?v=dMh36S9jfhY